FAQs

Cancel Items or Orders

You can cancel items or orders that haven't shipped by visiting the Order section in Your Account.

1. To cancel an item or an entire order:
2. Go to your orders.
3. Click Cancel Items.
4. Select the check box next to each item you wish to remove from the order. If you wish to cancel the entire order, select all of the items.
5. Click Cancel checked items when finished.

After submitting the cancelation, we'll send you a confirmation message to the e-mail address on your account.

You can also confirm that the order was cancelled by viewing your order list. If you see the order in the Cancelled Orders section, it was successfully cancelled.

Return Items You Ordered

You can return many items. When you return an item, you may see different return options depending on the item or reason for return.

To return an item you ordered:

1. Find the order you want to return, and click Return an item from this order.
2. Note: If you don't see the order you're looking for, select another option from the See more menu, and then click Go.
3. Select the items you want to return.
4. Enter the quantity of items, select an option from the Reason for return menu, and then add any additional information in the Comments box.
5. To continue, click Submit for Approval.